Terms and conditions
GENERAL STATEMENT OF CAUTION
Campo Units are located on campgrounds that are often very rural, mostly undeveloped plots of land in the woods. Guests are completely responsible for their own safety and for having basic wilderness survival skills (e.g. do not approach wild animals, do not leave food out, etc.). Campo is not liable for bodily injury (including death) or damage to personal property, including vehicles, due to exposure to inclement weather or rural, rugged settings. By booking a Campo, guests recognize and accept this responsibility and affirm they have these general skills.
“Campo Units,” also known as “Base Campo” “BaseCamp,” “Tent,” “Accommodation” or “Campo BaseCamp” are dwellings that are built to provide a basic level of shelter and to be kept mobile for moving purposes.
A Campo is booked upon receipt of the booking payment. This payment should be made by credit card through the Campo website. Your booking is not confirmed until Campo receives the payment and you have received the confirmation email. This confirmation email contains booking details, contact details, and other arrival and departure instructions. Furthermore, the guest will receive an email one week before check in regarding the exact location of the Campo.
Users of the Campo website may be required to create an account to make purchases and access other features of the website. An account is created when a user registers via email, social media or other means. Upon registration, a user acknowledges that their email address and other data may be used to login to to the site in the future.
Campo offers the purchase of gift cards through our website only. The gift card includes a code that may be used to book a Campo stay in any available cabin of the recipient’s choosing. All gift card purchases are final sale and do not expire.
No guest may book more than seven consecutive days at any Campo location.
All cancellations or changes to your booking must be made via email or by phone. In the event of cancellation of a fully paid booking, there is a cancellation charge corresponding to the number of days it was made, prior to the day of arrival:
At least 14 days prior = no cancellation charge (full refund).
8-14 days prior = cancellation charge equals 50% of the total booking amount (partial refund).
7 or less days prior = cancellation charge equals 100% of the total amount paid (no refund).
In the event that the guest changes the dates, it will be considered a new booking and will be subject to the standard cancellation procedures. If, after receipt of the confirmation email, Campo is unable to provide the client with the property that they booked or a property with similar or better characteristics, the client will be refunded subject to the following conditions:
100% of the total booking amount.
Please note that by accepting our Terms and Conditions guests agree that they are liable for any damages caused by themselves or their accompanying party.
PREPARATION FOR ARRIVAL
Guests are expected familiarize themselves with Campo’s policies and get in touch with our team if they have any questions before check-in. We will prepare each cabin for check-in and can be prepared to help with arrival. Each confirmation email states contact information for Campo, should guests need it.
Cabins will be available for check-in at 3:00pm. If guests arrive for check-in after 10:00pm, please note that quiet hours are in effect. Guests may be subject to a fee for loud disturbances during quiet hours.
Guests should leave the tent cabin before or at 11:00am. Leaving after 11:00am without prior authorization will be penalized. If guests need to leave the location at a later time, please contact Campo prior to arrival and ask if this is possible. We try to meet guest requests, but can not guarantee late checkouts.
On the day of departure guests should leave the cabin clean and tidy, and lock the door after making sure that they have all their personal belongings. The security code will then be changed remotely for the next guest. Campo is not responsible for returning any personal belongings left behind after check-out.
The Campo Unit will be checked and made tidy prior to each arrival. Before leaving, the guest is obliged to leave the Campo in perfect conditions, i.e. all waste should be correctly disposed of and the tent cabin tidied. If not, they may be subject to an additional cleaning charge.
NUMBER AND IDENTITY OF GUESTS
Guests should inform Campo of the number of guests in the booking and pay for any additional guests. Only those persons indicated in the booking made by the client may enter the tent cabin, unless an alternative agreement has been reached with Campo. The number of guests using the Campo Unit should not exceed the number assigned to each Campo Unit, except for in the case of infants under the age of two.
Individuals booking a reservation on behalf of a client are encouraged to use the contact information of their client and otherwise assume the responsibility of relaying all reservation instructions and details to their client.
All guests staying in the cabin must be 18 years of age or older, unless accompanied by a parent or legal guardian. Guests are required to use a credit card in their own name in order to book a cabin.
No illegal substances or underage drinking are permitted in the Campo Units or on Campo property. Campo will not be held responsible for underage drinking, and violations of this policy will result in immediate expulsion from the Campo premises without refund, and the involvement of law enforcement.
Dogs and other pets are not allowed on the property. Official service animals are allowed, with prior notice.
CONDUCT IN CAMPO UNITS
Unruly, disruptive and destructive behavior and criminal activity is prohibited. Guests in a Campo cabin should be aware that if loud music is played or a party is held, and the neighbors complain and/or police are called, they may be immediately removed from the tent cabin regardless of the time, day or night.
Weapons of any kind are not allowed on Campo property. This includes, but is not limited to: standard firearms, air guns, deterrent devices such as tasers or pepper spray, ammunition of any kind, and imitation firearms.
Internet services are not provided for the use of Campo guests at their site. There is a general wifi area where guests can occasionally connect to the internet.
Smoking is not permitted inside the tent cabin and must be done responsibly at a minimum distance of 25 feet from the Campo Unit. Litter is not permitted on the land and guests must clean up all cigarette butts responsibly and safely.
PROPERTY ACCESS DURING WINTER MONTHS
Campo Units are offered for rental during the winter months and have road access and receive snow clearance services. However, guests are advised that following any major snowfall, snow plow providers are contracted to clear local roads in a predetermined order. Consequently, plowing at a property may be delayed for several hours or, in severe storm conditions, days. In the unlikely event that a guest is unable to leave a property on the planned departure date, the guest will not be liable for any additional accommodation charges. Should a lack of snow clearance prevent a client from reaching a property, the guest will receive a refund of the booking fee for the day(s) the property was inaccessible. However, Campo will not be held responsible for any losses, additional expenses or penalties incurred as a result of being unable to arrive at or leave a property on time due to a lack of snow clearance. Guests are also reminded to ensure that they and their vehicles are suitably prepared and equipped for driving in the wintry conditions likely to be encountered during their visit to the property.
EQUIPMENT AND FACILITIES PROVIDED
Campo reserves the right to move any Campo unit at any time. If a Campo unit must be moved in advance of an upcoming booking, we will make every attempt to inform the guest of the location change before their stay.
All equipment and facilities are provided at the discretion of Campo and every attempt is made to ensure that such equipment is in working order for the duration of the rental period. Should a breakdown or some other situation occur that renders a non-essential element unusable,Campo does not take responsibility for replacing or refunding the guest for the lack of use of these equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as stove, toilet, and sink. The guest must report any inoperative or defective equipment to Campo promptly. We will make every reasonable effort to have repairs made as soon as possible. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent, rebate, or refund will be issued for a mechanical failure of any appliances.
All guests have the option to buy from the Campo Provisions during their stay. These purchases are made in addition to the booking fee and will be charged automatically upon checkout, using the method of payment saved in the guest account. A receipt for this transaction will be sent to the guest upon charging the card, and guests are able to contact Campo at any time with questions about these charges.
Campo Units are placed on plots of land where wildlife may be present. When booking a Campo Unit, the guest agrees to take appropriate safety measures to prevent negative interactions with wildlife in the area. This includes, but is not limited to, not engaging with wild animals, keeping food out of reach, keeping the site clean, and securing all personal items. Wood ticks, mosquitos, and other insects may also be present at the site – the client is expected to take necessary steps of precaution against these insects. The client is also not permitted to harm the land or the natural habitat of any wildlife in any way. Campo is not liable for any personal injury due to wildlife or insects.
The client agrees to read and abide by all rules specific to their booking, which may vary by Campo unit and location. These rules must be read and agreed to before checkin. Campo will also place the rules inside each cabin, accessible to guests. If rules are not abided by, Campo reserves the right to ask guests to leave the property and pay for any necessary damages as a result of the guests’ disregard for these rules.
Registered Campo guests may be eligible for a referral credit when they send someone a referral email and the referred guest completes his or her first purchase. To qualify for the credit, the referred guest must click on the referrer’s unique link, create a new Account, and place an order via the Site. Referral credit is granted as Campo booking credit to the referrer’s account once the referred customer has paid for a booking. The credit is non-transferable and may be revoked if the referred customer’s booking is cancelled.
We reserve the right to review, investigate, and remove referral credit as well as suspend users or accounts in instances we identify behavior we believe to be abusive, fraudulent, or not aligned with the spirit of the program, such as:
- Attempts to gain credit through self-referral by opening multiple accounts using different email addresses or social media accounts
- Credit gained by referring guests through paid advertising, sponsored links, posting to commercial sites, or spamming
- Credit gained by referring guests who cancel their reservations once the credit has been applied to the referring guests’ account
- Violation of these Terms
You are encouraged to share your referral link with friends and family and through social media outlets. However, you may not include Campo trademarks without permission, present yourself as an employee or consulting of Campo,or engage in activity that may be regarded as misleading to Campo customers. We reserve the right to suspend our referral program at any time.
By booking a Campo, guests also agree to receive our newsletter. Guests may unsubscribe at any time.
COOKIES AND WEBSITE USAGE
When guests visit Campo.nyc, Campo collects standard internet log information and details of visitor behavior patterns in order to find out the number of visitors to various parts of the site and to improve our web presence. We collect this information in a way which does not personally identify anyone. Most web browsers allow for some control of cookies through the browser settings.
Campo shall not be responsible for any direct or indirect damages caused to the tent cabin as consequence of use. This includes damages, insurance, loss due to fire, theft, and misconduct.
In the event that a guest fails to comply with the aforementioned Terms and Conditions, Campo reserves the right to ask the guest to leave the unit and property, and the guest in question can not request any form of compensation. Upon booking a tent cabin with Campo guests automatically accept our Terms and Conditions, which we expect them to comply with.